• Table of Contents

Overview

If you feel that another participant has breached our conduct rules or if you have concerns about another participant's behavior, we encourage you to speak to us about it. We want all participants to be confident that we will deal with any report respectfully and appropriately. This page outlines the process for reporting a breach of our conduct rules and explains how we respond and our timescales for dealing with a report.

The accompanying page on sanctions explains the possible actions we can take in response once we reach a decision.

What Can I Report?

• Any breach of our conduct rules is always worth reporting, regardless of when or where it took place or who it involves
• You can report any activity by another participant that you have witnessed or experienced that has made you feel uncomfortable or distressed
• You can report a breach of conduct that another person has experienced if they have shared details with you
• You can make a report about anyone who attends Veilguard events in any capacity

Our code of conduct lays out the standards of behavior we require for all participants who attend Empire. If you have seen or experienced a breach of these rules by another participant, we encourage you to report it. If another participant has confided in you with details of an incident that you consider to be a breach of conduct, then we would also like you to report that to us. You can report any incident, regardless of where it took place, or when. It could have occurred anywhere online, at one of our events, or elsewhere.

You can report a breach of conduct by any participant at a Veilguard event. If you report a breach of conduct by someone who has never attended a Veilguard event and does not have an entry in our system, then we will make a note of the report but take no further action. If you have a complaint about another participant who is no longer permitted to attend our events, then we will let you know that they are already banned.

If you’re unsure whether something breaches our conduct rules, but it has left you feeling uncomfortable or distressed, then we would still encourage you to speak to us. We can discuss the incident with you to see if any of our rules have been violated and look at what steps we can take to support you.

You might be worried about whether an incident is worth reporting, or concerned that reporting might cause problems for us or take up our time. We would always rather know about what is happening — reporting helps us to make our events safer for everyone.

How Do I Report?

• The best person to speak to first is a member of our Safety team
• Any member of crew with a radio can use it to contact the Safety team for you
• During events you can also go to Wheelhouse to report an incident
• You can fill in this form to report something between events.
• You can also email the Safety team at [email protected] if you have questions or concerns about this process.

All breaches of conduct are investigated by our Safety team. Liz G. is the head of Safety — ideally she is your first point of contact if you are experiencing a problem. However, you can ask for anyone if you would prefer to speak to a specific member of the team or a member of the team of a particular gender.